All our featured plans come with a 20-day money back guarantee. If you're not happy with your purchase or you have buyer's remorse you can request a refund at any time. We got you covered. We want you to be happy with your purchases with Dmoz Directory and let you know - your covered anytime.
You're covered by both PayPal and Dmoz Directory Buyer Protection.
As a first step, you will need to open a PayPal dispute to get your refund. As this will verify you made the payment and we can issue a refund directly back to your account.
It goes without saying, that refunds or the buyers protection only covers services that Dmoz Directory offers and not items you may have purchased from a business that's listed within our business directory.
You will need to contact them directly or file a dispute through Paypal.
If you just purchased a product from Dmoz Directory, please note that it has to be reviewed first and approved by a Dmoz Directory Administrator before its approved.
All payed submissions are usually approved within 12 hours of your submission or sooner.
The PayPal payment also has to be completed and not be in pending status. Especially for e-checks or direct bank transfers as this form of payments can take up to 5-6 business days to clear and deposit it into our account.
All other payments, like credit cards or direct funds from your Paypal account is usually instant but can take up to 20 minutes to appear on the dashboard as Paypal may be experiencing high volume of traffic.
If you have any other questions regarding the Buyers Protection program you can email us here.
The Dmoz Directory Team!